Contact & Support
Need help with an order, tracking number, product question, or return request? Our support team is here to help.
- Order help: include your order number and the email address used at checkout.
- Product questions: tell us the product name or share the product link so we can answer faster.
- Returns: contact us before sending any item back so we can provide return instructions.
- Compliance documents: if you are a distributor or marketplace reviewer, contact us for available product documentation.
We usually reply within 1-2 business days.
Email support
Email us at support@fonduco.com. Include your order number when your message is about an existing order.
Warranty or defect support
If your Fondu arrives damaged or stops working under normal use, email support@fonduco.com with your order number and a short photo or video of the issue.