We want customers to feel confident shopping with Fondu. Eligible items can be returned or exchanged within 30 days of delivery.
- Return window: 30 days from the delivery date.
- Condition: items must be unopened, unused, and in resaleable condition with original packaging.
- Refund timing: approved refunds are returned to the original payment method within 3-5 business days after inspection.
- Electrical care note: opened or used electric kitchen tools may not be eligible for return unless they arrive damaged or defective.
Please contact support before sending any item back so we can provide the correct return instructions.